Processing time varies depending on items ordered. Shoe charms: Ship Daily Mon-Fri if ordered by 12pm central time. We attend weekly weekend pop up events in our hometown therefore we do not ship out during weekends. Be aware that if ordered during the weekend our quantities per charm have not been updated therefore in the case an item has ran out of stock we will refund you for that particular item. Sweatshirts/other items posted on our website: 1-4 weeks processing time (during holidays this will extend to 2-6 weeks). + Shipping time is 3-10 days depending on carrier. Custom orders: Custom orders vary on current availability. When reaching out to to us we will give you a proper timeframe. *Please be aware that processing times may differ depending on current availability, in the case that usual timeframe has extended you will be notified. Processing time and shipping times are 2 different things. Processing time is on our end and shipping time is on the carriers end. All shipping delays and lost packages falls on the carriers responsibility after the package has been given/dropped off to their possession.*

All sales are final no exceptions. However if there's a problem with your order please reach out to us immediately, after 7 days of receiving your order we will no longer be able to assist you.

We recommend following washing instructions provided. If by any chance no instructions are provided in your shipment we do have these instructions posted on the item description and posted on our Instagram. Ownership transfers completely from business to consumer as soon as it is worn or washed (in whichever order that is done). No exceptions.

We can not guarantee for your charms to keep in place 100% of time. Please keep in mind these charms are accessories for your croc shoes which are on your feet an extensive amount of time. If you plan to do activity requiring an excessive amount of flexibility with your crocs keep a look out for your charms. Wear and tear can also be caused by continuous immoderate activity.

Unfortunately at this time we only ship within the U.S only. For shipping to Puerto Rico please message us directly to order.

Make sure that your address is correct. We are no responsible for incorrect names or addresses, in the case that it is returned to us we will have to reship at the buyers expense unfortunately since we are not refunded from the first shipment. If by any chance you've made a mistake message us within 2 hrs after ordering. Please reach out to the carrier as soon as possible to get assistance or file a claim if your package hasn't arrived. After the package lands on possession of the carrier we are no longer liable.

There is no current restocking timeframe, if a style you like is out of stock please email us! We do also take suggestions if there is a particular style you're looking for.